Contact / Support / FAQ

WRS Pro Live

• What kind of data do you need from me in order to activate the service?

  Your Radioname and your email.  After we activate your account you need to setup your stream. So , some details here is needed like… IP, Port, SID/Mountpoint, administrator username and password of your stream

• Will I lose any statistics if I change Streaming Provider?

  NO! Our service is independent of your streaming provider. You may change streaming providers as often as you wish. As long as you update the configuration file, you will not lose any statistics. We have designed our service so that you never feel bound by the statistics offered by any streaming hosting company.

• Is the collection of data done by using shoutcast’s log file ?

  NO! Data collection is done real time and it is stored in a database we create specifically for you.

• I use windows media server. Can I use your services?

  Unfortunately not right now. Our services apply to owners / users of shoutcast and Icecast servers. In the future we may consider to creating something similar to that for windows media servers, depending on the demand for it.

• I have registered my radio to your service and all the tables (24 hours, 7 days, etc.) show the same data. What gives?

  This is expected. For the first 24 hours of the service, all tables show the same data. On the second day you will see all tables will show the same data except for the table of 24 hours. The time statistics will show the actual rates for the time they are referring, meaning the 24 hours panel will show records up to 24 hours ago, the 7 days panel up to 7 days ago, etc.

• When using the custom filter, the listeners in a specific week appear somewhat fewer than when adding up the listeners on each individual day within that week. Is this some error?

  Not really. This is simply how listeners are calculated. Any listener that was listening to your station before, at and after midnight, will be counted once on both days, but only once within the week. So it may appear as there are “ghost” listeners in individual days, however this is just how the statistics work.

• Can you provide statistics for particular days, months (e.g. Monday, Tuesday / November, December)?

  Of course, using our custom filters! You can even drill down to a specific broadcast (up to a period of 3 hours) anytime within the past 12 months.

• I use one server and 3 relays. Will I see all listeners from all streams on my stats page?

  The Statistics of these streams are merged in one single statistics page.

• My Stream Provider has cluster system . Can i use Webradiostats ?

  In case of cluster system (icecast or shoutcast ) is better to contacts us first . If yoyr provider merge all listeners from all server into one xml  you can use our services and applications .

• I use Infomaniak Stream Services . Can I use Webradiostats ?

  Yes you can .  We have make several tests with Infomaniak Cluster systems are works perfect .
  More details you can find here